Client Care · Returns & Exchanges
Returns with Grace
We stand behind every piece we offer. Should an item fall short of your expectations, our returns process is as refined as the collection itself — discreet, effortless, and without compromise.
The Process
14-Day Return Policy
Initiate Your Return
Contact our client relations team within 14 days of delivery. Provide your order number and reason — we will issue a personalised return authorisation within 24 hours.
Secure Packaging
Re-pack the item in its original presentation box with all certificates, dust bags, and accessories included. Our team can arrange bespoke protective packaging upon request.
Insured Collection
We dispatch a white-glove courier to collect from your preferred address at no cost to you. Every return is fully insured for its appraised value during transit.
Expert Inspection
Our authentication specialists conduct a full condition assessment upon receipt. This ensures the integrity of our collection and expedites your refund.
Refund Issued
Once approved, your refund is processed within 3–5 business days to your original payment method. For bank transfers, please allow an additional 2 business days.
Our Commitment
Return Conditions
14-Day Return Window
Items may be returned within 14 calendar days of the confirmed delivery date, provided they are in original, unworn condition with all documentation.
Authenticity Guaranteed
Every piece must be returned with its original certificate of authenticity, serial numbers intact, and all accompanying accessories.
Complimentary Returns
We cover all return shipping costs worldwide. Our insured white-glove courier service ensures your valuable item travels safely back to us.
Non-Returnable Items
Bespoke commissions, personalised engravings, and auction lots are non-returnable. Limited editions may carry specific conditions noted at purchase.
Condition Standards
Items must show no signs of wear, alteration, or damage beyond original condition. We reserve the right to decline returns that do not meet these standards.
Exchange Programme
Prefer an exchange? We offer a seamless swap service — simply indicate your preference when initiating your return and we will reserve your chosen replacement.
Common Questions
Frequently Asked Questions
Start a Return
Our client relations team is available seven days a week. Initiating a return takes under two minutes.
Track My Order
Review your purchase history, track active returns, and access your certificates of authenticity in one place.
Our promise to you
Every item we sell carries our unconditional guarantee of authenticity. If we fall short of that promise — for any reason — we will make it right, without question.
Wolf Techno · Ajman Free Zone, UAE