Client Promise · Wolf Techno
Return Policy
Our policy lasts 14 days after you receive your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.
Our Promise
Returns as refined as the purchase itself
Our policy lasts 14 days after you receive your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
“We do not merely sell objects. We build relationships founded on trust — and trust begins with accountability.”
— Wolf Techno
Step by Step
How returns work
14-Day Return Policy
Our policy lasts 14 days after you receive your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.
Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company, then contact your bank. There is often processing time before a refund is posted.
Eligibility
Return conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
14-Day Return Policy
Our policy lasts 14 days after you receive your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.
Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Non-Returnable
Non-Returnable Items
- ✕Food, flowers, newspapers, magazines
- ✕Intimate or sanitary goods
- ✕Hazardous materials, flammable liquids or gases
- ✕Gift cards
- ✕Downloadable software products
- ✕Some health and personal care items
Note — Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Questions
Frequently asked
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company, then contact your bank. There is often processing time before a refund is posted. If you've done all this and still have not received your refund, please contact us at legal@wolftechno.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at returns@wolftechno.com and send your item to: Dubai International Financial Centre, Dubai, United Arab Emirates.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time for your exchanged product to reach you may vary depending on where you live.
Partial Refunds
Books with obvious signs of use · Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records · Any item not in original condition, damaged or missing parts not due to our error · Any item returned more than 14 days after delivery
Need to initiate a return?
Your dedicated advisor is available seven days a week to guide you through every step. We are here to make the process as effortless as possible.